We are committed to ensuring that your information is secure. We may use the information to customise the website according to your interests. We may contact you by email, phone, fax or mail. From time to time, we may also use your information to contact you for market research purposes.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.We may use the information to improve our products and services.We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: What we do with the information we gather other information relevant to customer surveys and/or offers.demographic information such as postcode, preferences and interests.contact information including email address.We may collect the following information: You should check this page from time to time to ensure that you are happy with any changes. We may change this policy from time to time by updating this page. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your privacy is protected. This privacy policy sets out how we use and protect any information that you give us when you use this website. Thank you for supporting a small family business We ask for your patience and understanding during this very trying time. Our social team on Facebook and Instagram do not have access to the online order system and can not help you.Īrt Shed is working around the clock to get your art supplies to you. Please allow up to 24 hours for a reply.This is not ok, they are doing their best! 99% of our amazing customers are very understanding but the staff do get abusive emails and phone calls. If you have any issues with your order, we kindly ask that you send an email and be respectful.Express orders do have priority but we CAN NOT guarantee they will be sent the same day.
Orders are taking between 1-4 days to be processed. Our same day dispatch is currently not running.We are not responsible for address mistakes. Please ensure the address is correct BEFORE you confirm your order.We can not add, remove or adjust your order. No changes can be made to your order once confirmed.We apologise for this, it's not something we would usually do but our staff are struggling under customer requests and it slows our processes down.īy agreeing to these terms and conditions you understand the following. Notes regarding online orders during this time.ĭue to high-level order volumes and having to reduce the amount of staff allowed in the warehouse at any time, we have had to make some changes. Order delays due to Covid-19 Restrictions